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Delivery times for CDs
The Society of Strange and Ancient Instruments (SSAI) endeavours to send out CDs within 24 hours of receipt of an order, and guarantees to send orders within seven working days of the order having been successfully received and fully paid. UK orders are sent by first class post: those for Europe and the Rest of World are sent by airmail. We cannot be held responsible for delays caused by the postal service in any country. Goods sent by standard mail cannot be tracked. If you require your order to be tracked, please contact us by email before purchasing.

Cancelling an order
Customers are entitled to cancel the purchases of CDs within 14 days of delivery. Please return the items within 14 days of their delivery to you: they must be securely packaged. Please ensure that all items remain unopened, are sealed, and are in good condition. Please also enclose the delivery note that was enclosed with your order, and include your name, postal address and email. We recommend that you obtain proof of posting. SSAI will reimburse the purchase price paid for cancelled orders or returns within 10 working days of receipt of returned goods when accompanied by the delivery note and reasons for return. For CDs which have been ordered by you and over which you change your mind within the 14 day period stated above we will refund only the original purchase cost and not any postage or other costs.

Defective goods
If a CD is defective in any respect we will replace it, on receipt of an email detailing in what respect you believe it to be deficient, including a photograph if the CD is damaged. We recommend that you first try a faulty CD in a different player.

Return address
Please ensure as above that you outline in writing the reason for the return, and enclose the delivery note that was enclosed with the goods. Carefully and securely wrap the goods and send to: The Society of Strange and Ancient Instruments, 40 Wellmeadow Road, London, SE13 6TB, UK.

Intellectual property
The content and other material hosted on SSAI's website (sound recordings, words, pictures, photographs, artwork, logos and other materials) is owned by, or licensed to, SSAI and is protected by copyright and other laws. Users of this site are not permitted to download, copy, reproduce, alter, re-record, perform, publish, broadcast, share, upload or in any other manner disseminate or otherwise transmit any of the content whether for pecuniary advantage or otherwise. Permission to download and use the content may be sought via our contact form
here, and extends to the user only and is for the user's non-commercial use only. Unauthorised use of SSAI's copyright material may render the user subject to civil or criminal proceedings for copyright infringement.

Verification of orders
When you order physical CDs or download items from our website, payment for these is handled by our third party online secure banking partners, SagePay. Only when your payment details have been verified by SagePay, and you have received an email from Vivat acknowledging successful receipt of your order is that order deemed to be received and accepted by Vivat. Donations made online are handled by Charities Trust acting on behalf of The Big Give, who provide their own verification of your donation.

The prices displayed on this website do not include delivery costs. Delivery cost must be selected via the drop-down menu.

By using the website or by making a purchase on the website the user agrees to be bound by SSAI's terms and conditions which may be amended by SSAI from time to time. It is the user’s responsibility to check the terms and conditions, including any changes which may have been effected since the user’s previous visit to the site. Any dispute arising out of the use of this website or of the services provided via the website shall be adjudged in accordance with English Law for which the High Court of Justice in England shall be the sole court of jurisdiction.

If you have a complaint, please email us using the
contact form on this website, or write to: The Society of Strange and Ancient Instruments, 40 Wellmeadow Road, London, SE13 6TB, UK.

The Society of Strange and Ancient Instruments' returns and cancellation policy does not in any way affect your statutory rights.